Send an email to our customer support team. Our agents are happy to help!

Can I see the course syllabus?

Do I need prior knowledge of the subject to take a course?

What is the course format?

What is the process for taking a course?

What courses do you offer?

Do your beauty courses include supplies?

Will I receive a certificate once I complete the course?

Who designed the course?

Are your courses accredited?

About the Course

I can’t find my voucher code. How do I redeem my voucher?

I have a voucher code. How do I redeem my voucher?

Validating Vouchers

Do I need to download any special software?

How is the course evaluated?

How long will it take to complete the course?

Do I need to purchase additional materials?

What support will I receive during the course?

What is the course schedule?

Getting Started

Why do I have to save course pages?

How do I retake my exam if I failed it?

How can I adjust the speed of the course videos?

Where can I find the Resit button?

How do I check my exam results?

Will I be able to access my course materials after my course expires?

Can I pause the course?

How do I check my course progress?

How do I take my exams?

What are my final grades?

Can I resit some exams to improve my course score?

Can I print the course materials?

How do I extend my course?

During the Course

How can I login to my account?

How do I change my password?

I have forgotten my password

How can I update the name in my student account?

I’m having trouble logging in to my account.

Your Student Account

How can I request a hard copy of my certificate?

How do I get my certificate?

What types of certificates are available?

When will my ICOES certificate be delivered?

I have ordered the ICOES Digital Certificate. When will I receive it?

How can I order my CPD certificate?

How can I verify my certificate of course completion?

Why won’t the system allow me to apply for my certificate?

Can I legalise or apostille my certificate?

Certificates

Will I have access to all future courses as well?

Can I still get certificates when I complete my courses?

What subjects are covered in the courses?

Is this a one-time payment?

What is the refund policy?

Access to All Courses

How does Subscribe to all courses work?

Do you offer a free trial?

What is included with Subscribe to all courses?

Which plans do you offer?

When can I start learning?

Will I be tied to a contract?

Is it secure to make payments on your website?

What payment options do you have?

Can I cancel my subscription at any time? How does that work?

Is IOA’s Annual and Lifetime subscription plans eligible for a refund?

When does the subscription renew?

If I want to update my payment card details, how do I do that?

How do I change my subscription plan from monthly to yearly (or vice versa)?

If my subscription has expired or is cancelled  how can I renew it?

How can I upgrade my subscription?

If I want to upgrade to a yearly subscription, do I have to pay the full amount?

Subscription Plans

How can I contact Customer Support?

Support

All collections

Categories

About the Course

Validating Vouchers

Getting Started

During the Course

Your Student Account

Certificates

Access to All Courses

Subscription Plans

Support