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What courses do you offer?

Do your beauty courses include supplies?

Who designed the course?

Are your courses accredited?

About the Course

I can’t find my voucher code. How do I redeem my voucher?

I have a voucher code. How do I redeem my voucher?

My course offer includes a Proof of Completion, how can I get it?

Using Vouchers

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How is the course evaluated?

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Do I need to purchase additional materials?

What support will I receive during the course?

What is the course schedule?

Getting Started

Why do I have to save course pages?

How do I retake my exam if I failed it?

How can I adjust the speed of the course videos?

Where can I find the Resit button?

How do I check my exam results?

Will I be able to access my course materials after my course expires?

Can I pause the course?

How do I check my course progress?

Tasks within the TESOL/TEFL course

How do I take my exams?

What are my final grades?

Can I resit some exams to improve my course score?

Can I print the course materials?

How do I extend my course?

During the Course

How can I login to my account?

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I have forgotten my password

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Your Student Account

What types of certificates/Letters are available?

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I have ordered one of the documents. When will I receive it?

I have pre-ordered the ICOES Hard copy Certificate and have now completed my course. When will I receive it?

When will my ICOES Hard copy certificate be delivered?

I have ordered the ICOES Digital Certificate. When will I receive it?

How can I verify my certificate of course completion?

Can I legalise or apostille my certificate?

Certificates and Documents

How do the membership plans work?

Do you offer a free trial?

What's included in the membership plans?

Which plans do you offer?

Getting the Most from Your Courses - Navigating the Student View

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What payment options do you have?

Can I cancel my subscription at any time? How does that work?

Is IOA's Annual and Lifetime membership plans eligible for a refund?

When does the membership renew?

If I want to update my payment card details, how do I do that?

How do I change my membership plan from monthly to yearly (or vice versa)?

If my membership has expired or is cancelled  how can I renew it?

If my membership plan expires, do I lose my progress and history?

How can I upgrade my membership?

If I want to upgrade to a yearly membership, do I have to pay the full amount?

Membership Plans

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About the Course

Using Vouchers

Getting Started

During the Course

Your Student Account

Certificates and Documents

Membership Plans